Case study:
Costa

Contact: Phil Scully, CIO

Service used: Contingent Recruitment

Background: Phil Scully has been a loyal client of TRIA for eight years and has retained the relationship as he has progressed in his career, including his current role as CIO at Costa Coffee, one of Whitbread plc’s largest retail brands.

The situation: When Phil is tasked with recruiting several high-level positions including multi-channel and lead architect roles he was aware that not only were exacting technical skills required, but also the right cultural fit for his team. TRIA understand that a successful placement is the right mix of technical skills and cultural fit. One without the other does not make a successful placement. So, Phil was able to trust that TRIA would deliver a candidate who was the right fit on both counts.

The approach: TRIA had an initial briefing and, thanks to their long-term relationship and experience of the market, immediately understood the brief in terms of technical skills and personal skills/ cultural fit. TRIA then worked closely with Phil and his team to pull together a comprehensive role spec. This then enabled TRIA to go out to the market in the most efficient manner with a role they knew would be attractive to the right candidates and therefore generate the best response.

Client comments: “TRIA has always been honest and pragmatic. There is no nonsense with TRIA. They say if they can’t do it. The candidates that they have found have been high calibre and a good fit for my team. TRIA is one of these go to contacts in my network who never let me down.”

The results: TRIA is on the Preferred Suppliers List for Whitbread and have now placed ten candidates in Costa, many of whom are pivotal to the overall performance of the team.